Policy and Procedure Document Creation, Management and Guidance

Our core value to our customers is taking large complex document creation and management challenges and delivering organised datastructures that get the right information into the hands of the right users at the right time.  This includes policy and procedure information, forms, and any other information required for a user to perform their role.  This takes business process rules and other key information to the user quickly and easily.

The core challenges that we address include:

  • User unable to find the right information in their documentation and on the intranet
  • Different versions of the same or similar documents
  • Poorly structured intranet sites
  • Frequent re-creation of similar documents
  • Lack of control over document standards

And these challenges generate the following issues:

  • Users failing to answer customer questions correctly
  • Users consuming excessive time trying to find the right answers
  • Users finding the wrong, outdated or conflicting information
  • Users consuming time reinventing existing materials
  • Users creating documents that don’t follow corporate standards of formatting, completeness and accuracy.

EPSI delivers solutions that address the above business challenge is a highly efficient and effective way. 

Using a software tools such as Author-it, SmartSupport, SmartSupport Alert, Microsoft Sharepoint and others, combined with EPSI’s specialist consulting services, we deliver an end to end service turning documentation challenges into live, usable, sustainable and accessible information that users can access easily and quickly.

Using our models not only do the users get the information that they need quickly and easily, but the authors of that information can get the job done, approved and deployed with ease. 

The services we perform for organisations include:

  • Sorting, categorising, and standardising documents/web pages
  • Deduplication of those documents/web pages
  • Setting up document work flows
  • Site design, structural as well as visual
  • Security design for authoring as well as content output
  • Navigational and search systems
  • Usage Analytics
  • Document writing
  • Context sensitive help

As a vocal advocate of single source of truth information systems, where ever possible we do not recreate materials but leverage existing repositories of information.