EPSS – Employee Performance Support System
The cornerstone solution from EPSI.
Electronic Performance Support is about getting the right information into the hands of the right people at the right time.
EPSI excels at this task. Using industry leading technologies and our proven methodologies, we provide organisations with tremendous time and cost savings through directly increasing staff accuracy and productivity.
The one element in common with all our EPSS implementations is that we get the right content to the user faster than before. This can be existing content on the intranet or in sharepoint, or new content purpose built for the audience.
In all cases we look to leverage the customers exising infrastructure rather than duplicating information and techology.
We frequently use technologies such as:
- SmartSupport for context sensitive help. This connects exising software application screens to exisiting or new content on the intranet or internet.
- Oracle UPK for creation and deployment of system instructions and guidance
- Author-it for collaborative creation of information assets
- SmartSupport Alert for communicating important information to users before the ask for it.