Services
Your business will benefit by deriving the highest value possible from the successful deployment of your Oracle UPK software.
With dozens of major customers across Asia Pacific, EPSI has a wealth of expertise and experience that can further ensure your successful enterprise application implementation. Our core competencies include content development standards and best practices, instructional design methodologies, project planning, and technical deployment recommendations for global rollouts.
In the end, Oracle UPK Software helps you minimize operational disruptions, speed time-to-productivity, standardize business processes and reduce training costs – ultimately accelerating your return on investment from your enterprise application.
UPK Software Ramp Up (5 days onsite)
The Oracle User Productivity Kit (UPK) Ramp-Up program is the fastest way to implement new versions of Oracle User Productivity Kit (UPK) as they become available. Your business can experience the first-adopter advantages without the risks associated with early implementation.
During this program a UPK Software consultant will review your current style and workflow, install and convert all content, perform upgrade training for key staff, and show you best practice procedures for content structure and workflow. Oracle User Productivity Kit (UPK) Ramp-Up program can help you minimize operational disruptions and speed time-to-productivity – ultimately accelerating your return on investment.
UPK QuickStart (5 days onsite)
Our QuickStart service is an expert assistance program to accelerate the engagement of Oracle User Productivity Kit (UPK) and Knowledge Pathways after training.
During the QuickStart service, Oracle On Demand will review your installation, backup, development, QA, publishing and deployment approach, to ensure an effective process has been established around the use of our products. We will also review your project plans, timelines, transaction lists and role matrices, as appropriate. A final analysis is performed in order to establish the critical success factors necessary for a successful implementation, including the identification of risks associated with the development and deployment of your UPK Software training program.
UPK Installation and Conversion (2 Days onsite)
With the Installation and Conversion service, the UPK Software consulting team will assist you in converting your existing system to the latest version of Oracle User Productivity Kit (UPK). This includes the conversion of all content, installation of either single user or multi-user mode, and the set up of developer workstations. UPK Software not only evaluates your existing implementation, we also create a plan to convert your system effectively. This approach ensures the software fits your specific needs and will be installed successfully.
Oracle User Productivity Kit (UPK) Tune Up (2 Days onsite)
The Tune Up service is designed to ensure continued user acceptance, proper change management, and increased ROI after your initial roll-out. The Tune Up service makes sure you are optimizing the use of our products by utilising any unused Oracle User Productivity Kit (UPK) features. During the Tune Up service, a UPK Software consultant will assist you in reviewing any current challenges you may be experiencing to ensure risks are identified and avoided. In addition, the Tune Up Service will give you the peace of mind that comes with knowing your overall program will continue to meet your expectations.
UPK Usage Tracking Installation (1 Day onsite)
Oracle User Productivity Kit (UPK) Usage Tracking Installation service speeds time to deployment and ensures that your implementation will be completed correctly with a minimal amount of disruption to your business. During this service a UPK Software consultant will install the Usage Tracking .Net application on your server, configure the database, add content, and configure page setup. This service will allow you to reduce the demand on your own IT resources and ensure the installation is completed within a specified time.
Knowledge Pathways Installation (2 Days onsite)
Our professionally trained team of Solution Engineers are fully equipped to upgrade and/or install Knowledge Pathways software on your servers and workstations. Provided in this service is the installation of Knowledge Pathways web server and administrative modules, as well as configuring the database. If necessary, this service will also upgrade your software to the most current version of Knowledge Pathways.
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