SmartSupport Alert
Inform targetted users of important process and information changes automatically.
Well written and structured process information makes a significant positive impact on an organisation’s ability to predictably perform for customers. SmartSupport make that information accessible as a context sensitive help system, enhancing individual performance and minimising costly errors.
SmartSupport Alert provides the next step: Informing users of changes to processes and business rules relevant to them and tracking their acknowledgement of that information.
Messages can either be created and sent by the system administrator or can be automatically generated by SmartSupport Watcher.
Watcher, a server component of SmartSupport Alert, is an intelligent change detection system for intranet and internet pages and sites. With this powerful technology, users can be automatically notified when a change occurs in a designated html page or even an entire intranet or internet site. This allows fast and automatic detection and alert of policy, law, process, and even competitive information changes.
SmartSupport Alert uses multiple media channels to provide information to different groups. Users can receive key information by email, SmartSupport client, and SMS based on the choice of the system administrator and the importance of the information.
SmartSupport Alert. Delivering information to users before the moment of need.